Privacy & Policy
Last Updated: July 2026
Home Appliance Professionals (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, request our services, or communicate with us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information including:
- Full name
- Phone number
- Email address
- Residential or service address
- Appliance details (brand, model, fault description)
- Booking information
- Payment details (where applicable)
- Any information you provide when contacting us
We may also automatically collect technical information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- Referring website
How We Use Your Information
We use your information to:
- Schedule and provide appliance repair services
- Respond to enquiries and customer support requests
- Confirm appointments
- Process payments
- Improve our website and services
- Send service updates and important notifications
- Meet legal and regulatory obligations
Where you have given consent, we may occasionally send promotional offers or service reminders. You may opt out at any time.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and understand how visitors use our website.
Most web browsers allow you to disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.
Third-Party Services
We may use trusted third-party providers to assist with:
- Website hosting
- Online booking systems
- Payment processing
- Analytics
- Marketing and advertising
These providers only receive information necessary to perform their services and are expected to protect your information in accordance with applicable privacy laws.
Google Analytics
Our website may use Google Analytics to better understand website usage and improve user experience. Google Analytics may collect anonymous information such as your browser type, device, pages visited, and time spent on our website.
You can learn more about Google’s privacy practices by visiting Google’s Privacy Policy.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, alteration, or disclosure. While we implement appropriate security measures, no online transmission or electronic storage method can be guaranteed to be completely secure.
Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
We may disclose your information when necessary:
- To provide our repair services
- To authorised contractors or technicians
- To payment service providers
- When required by Australian law
- To protect our legal rights or prevent fraud
Access and Correction
You may request access to the personal information we hold about you and ask us to correct inaccurate or outdated information.
To make a request, please contact us using the details provided below.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their individual privacy policies.
Children’s Privacy
Our website and services are not directed toward children under the age of 16. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised update date.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.
Home Appliance Professionals
Website: https://homeapplianceprofessionals.com.au
Phone: (08) 6146 9393
We will make every reasonable effort to respond to your enquiry as promptly as possible.
Gallery
Client Testimonials
Home appliances professionals » About Us